Product Support

We are a managed service provider and provide end to end managed services for the global ERP Oracle eBusiness Suite Solutions and also Oracle Database. Our experience in this area covers a wide spectrum of services in the application managed services model for the clients Industries that we have been associated include Banking, Financial Services, Insurance, Manufacturing, Broking houses in this service line.

Our application support and maintenance services help customers in focusing on their delivery and business processes while we work towards aligning their systems to their processes. Depth has bought about a lot of automation in the existing ERP implementations at the customers thus improving the ROI over IT cost. Our managed services model are customized and are flexible to suit the customer requirements and needs depending upon the application stability and IT budgets. Depth provides a mixed bag of offshore and onsite model depending upon the customer need. Because of our extensive customer base in managed services, we provide the following benefits to clients adopting the managed services model with us:-

  1. Best in industry solutions which are tried and tested and sustainable for the organization
  2. Reusability of solutions for similar processes within the same industry
  3. Handson Senior management team who bring to the table industry, domain and system experience

Our USP in this service line:-

  1. what we implement we support
  2. 15+ years of experience
  3. Reduction in monthly reporting TAT due to automations
  4. Conversion of repeat issues into permanent solutions
  5. Reusability of solutions across clients
  6. Domain Knowledge
  7. Anticipate system issues and provide fast track solutions
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